Best Assistance5.3.0

It’s a state-of-the-art and a fully interactive Mobile App designed to assist Best Assistance beneficiaries. Through its advanced design and user-friendly structure, users will find it easy to access dedicated sections, useful functionalities and range of information about their health insurance policies. At the same time, users can surf over the public sections allowing them to stay up-to-date with our business news.

With the purpose to enhance the member experience, the features of the mobile app are the following:
- Downloads: The member can download the network Providers, by county and by insurer, in order to search for a specific provider in an offline mode (no Wi-Fi, no 3G)
- Pre-Approvals: The member can view the Approvals that are prepared but not yet extracted, by date
- Approvals History: The member can view his Approvals history, by date
- Limitations: The member can view the set limitations and exclusions by Benefit based on his Policy
- Medical File: The member can securely view his medical file and medical history by Diagnosis, 1st & last episode
- Reimbursement Claims: The member can submit and track his Reimbursement Claims directly through the App, that will automatically list the documents needed per type of reimbursement (In-Patient, Out-Patient, Prescription Medicine, Doctor Consultation)
- Request for Pre-Approvals: The member can directly submit and track a request for Pre-Approval to Best Assistance medical team, that in turn will coordinate with the assigned Healthcare Provider and issue the Approval

Version History Bug fixes and enhancements 5.3.0 12/05/2025 Enhancements and bug fixes 5.1.8 07/17/2024 Minor fixes and enhancements. 5.1.7 06/05/2024 Minor fixes and enhancements 5.1.6 05/15/2024 Minor fixes and enhancements 5.1.5 04/30/2024 Minor fixes and enhancements 5.1.3 02/09/2024 Minor fixes and enhancements 5.1.2 01/25/2024 Minor bug fixes and enhancements 5.0.0 12/29/2023 Minor fixes and enhancements 4.9 10/27/2023 Fixes and user experience enhancements 4.8 07/04/2023 Minor Fixes and Enhancements 4.7 06/21/2023 User experience enhancements 4.6.0 05/31/2023 Compatibility fixes and enhancements 4.5.0 04/27/2023 Compatibility fixes and enhancements 3.5 12/09/2022 Compatibility fixes and enhancements 3.4 11/18/2022 Compatibility fixes and enhancements 3.3 07/08/2022 In addition to the existing features, we have added new ones to further enhance the user experience:
1. Access the Patient Share (total excess, exceed limitation, patient account, and not covered fees)

2. View List of Dependents & Switch Account, per consent and permission

3. View & Download Electronic Insurance Cards

4. Receive Notifications, General & Personal

5. Access Best Assistance Field Delegates contact details at Hospitals

6. Submit Evaluation and Feedback 3.2 02/02/2022 Bug fixes 3.1 09/05/2020 The design has been revamped and we added the below sections featuring:

- Downloads: The member can download the network Providers, by county and by insurer, in order to search for a specific provider in an offline mode (no Wi-Fi, no 3G)
- Pre-Approvals: The member can view the Approvals that are prepared but not yet extracted, by date
- Approvals History: The member can view his Approvals history, by date
- Limitations: The member can view the set limitations and exclusions by Benefit based on his Policy
- Medical File: The member can securely view his medical file and medical history by Diagnosis, 1st & last episode
- Reimbursement Claims: The member can submit and track his Reimbursement Claims directly through the App, that will automatically list the documents needed per type of reimbursement (In-Patient, Out-Patient, Prescription Medicine, Doctor Consultation)
- Request for Pre-Approvals: The member can directly submit and track a request for Pre-Approval to Best Assistance medical team, that in turn will coordinate with the assigned Healthcare Provider and issue the Approval 3.0 07/01/2020 - Bugs fixed 2.3 10/04/2019 - Minor bugs fixed 2.2 08/30/2018 - Performance enhancements 2.1 07/25/2018 - Performance enhancements 2.0 07/19/2018 - Minor bug fixes 1.8 08/30/2017 - Minor bug fixes 1.7 08/20/2017